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Delivery, Purchase Rules and Returns

Delivery and Purchase Rules and Returns

I. Delivery rules

1. FREE delivery of goods when you buy more than 150 Eur.


  • OMNIVA ATM - price 2.9 Eur. ( In Lithuania )
  • OMNIVA courier - 5.9 Eur (in Lithuania)
  • OMNIVA ATM - price 10 Eur. (Latvia, Estonia)
  • OMNIVA courier - price 15 Eur. (Latvia, Estonia)
  • Local pick up by personal agreement where and when - Free of charge.
  • Post - Europe and USA, parcel weight up to 499gr. - 8 Eur, up to 1 kg. - 10 Eur, up to 2kg. - 15 Eur


  • OMNIVA ATM - 1-2 days (Lithuania)
  • OMNIVA ATM - 2-4 days (Latvia, Estonia)
  • Post - 2-4 weeks (Europe and US)

II. Purchase rules and returns

1. General provisions.

1.1. These terms and conditions of purchase and sale of goods (hereinafter referred to as "the Rules") are a legal instrument binding on the Parties, which determines the rights, obligations and responsibilities of the Buyer and the Seller when choosing, ordering and purchasing goods in the e-shop. Users who are connected to this website confirm that they agree to the Terms of the Store.

1.2. This store is a retail e-shop focused on consumers buying goods to meet the needs of personal, family, household, leisure, business or profession.

1.3. In this store, the sale of goods organizes, carries out and provides related services Ii. R. Mikalkėno firm, legal entity code 134246419 (hereinafter referred to as "Seller").1.4. Any person who chooses, orders and/or purchases goods in the store is considered to be the buyer. Buy in the e-shop is entitled to:

1.4.1. legal natural persons, i.e. persons of adulthood whose capacity is not restricted by judicial procedure;

1.4.2. minors between the ages of 14 and 18, only with the consent of parents or carers, unless they have their own income;

1.4.3. legal persons;

1.4.4. Authorised representatives of all the above mentioned persons.

1.5. The Buyer, registering or ordering goods in the store unconditionally confirms that he agrees with the Rules of this store, and also guarantees that he has the right to buy goods in this store.

1.6. The contract for the purchase-sale of goods (hereinafter referred to as the "Agreement") between the Buyer and the Seller shall be deemed to have been concluded from the moment the Buyer has formed a basket of goods in this e-shop, indicating the delivery address, choosing the method of payment and familiar with the Seller's Rules, clicking on the button "Confirm order" (see item 5 "Order of goods, prices, settlement procedures and terms").

1.7 If the Buyer is not familiar and/or does not agree with the Terms of this store or a certain part of them, he shall not be allowed to order goods in this store. If the Buyer confirms the order, it is considered that he has become acquainted and unconditionally agreed to all the Rules of this store.

1.8. Each Agreement concluded between the Buyer and the Seller is stored in the e-shop .

1.9. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements laid down by law. When the customer purchases in the e-shop, the Rules that are in force at the time of booking confirmation apply. It is recommended that the Buyer familiarize yourself with the Rules during each shopping. The Seller assumes no risk or liability and is unconditionally relieved of it if the Buyer has not fully or partially consulted the Rules.

1.10. The Seller has the right to restrict or suspend the Buyer's use of the services of this store without notice or to cancel the Buyer's registration if the Buyer violates the rules of this store, attempts to undermine the stability and safety of the store's work.

2. Registration and protection of personal data.

2.1. To order and purchase goods in this store the Buyer can:

    2.1.1. by registering in this store, entering the data requested in the registration;

    2.1.2. without registering in this store.

2.2. The buyer ordering goods 2.1. in the methods provided for in the Rule Item, the relevant information fields provided by the Seller must indicate the personal data of the Buyer necessary for the proper execution of the order: name, delivery address, telephone number and e-mail address. The authorised representative of the legal person shall provide the name of the legal person instead of the name of the legal entity.

2.3. The buyer is responsible for the accuracy, correctness and completeness of the personal data provided. The Seller assumes no liability and is unconditionally relieved of liability for any damage caused to the Buyer and/or third parties due to the buyer's stated incorrect and/or incomplete personal data or has not changed or supplemented the data as a result of their change.

2.4. The buyer who registers in this store has the right to change and supplement the registration details freely at any time or to cancel his registration.

2.5. The buyer undertakes to store and not disclose the login details when registering in the e-shop and ordering the goods. The Buyer is responsible for the preservation of the login data provided to him, as well as for all actions (data provision, ordering of goods, user comments, and en.) that are carried out in this store when you log in on behalf of the Buyer and password. If the stores are used by a third party who has logged in the Buyer's registration data, the Seller shall treat this person as the Buyer. If the Buyer loses your login details, he must immediately inform the Seller by e-mail, telephone or form for this particular store.

2.6. By approving these rules, the Buyer agrees that personal data provided by the Buyer is collected, collected, systematized, used and processed for the purposes of fulfilling the Seller's order, customer service, activity analysis and direct marketing.

2.7. The personal data provided by the Buyer will be used exclusively by the Seller and his partners, with whom the Seller mediates in the administration of this store, delivery of goods, customer service and/or other services related to the execution of the Buyer's order. The Seller will not disclose the Buyer's personal data to third parties, except for the partners mentioned in this item or when the Legal Acts of the Republic of Lithuania are obliged to do so.

2.8. Buyer, without wishing to receive promotional offers from the Seller, has the option in the registration form to avoid sending such offers to him. If the Buyer does not wish to wish, the Seller will not use the Buyer's personal data for direct marketing purposes and will not send promotional and commercial communications to the Buyer, except for those necessary for the execution of orders made by the Buyer.

2.9. Personal data provided by the Buyer will be processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts of the Republic of Lithuania regulating the protection and processing of these data.2.10. Personal data provided by the buyer for direct marketing purposes will be stored for a maximum period of 60 (sixty) months from the date of last dispatch of the goods. The data required for debt management shall be retained until the recovery of the debt, but not more than 10 (ten) years.2.11. The Buyer shall have the right to request the Seller at any time to access the Buyer's personal data processed by the Seller, to request their replacement or suspension of their use for direct marketing purposes.

3. Ordering goods, prices, settlement procedures and time limits.

3.1. In the e-shop, the Buyer can buy 24 hours a day, 7 days a week.

3.2. The Agreement shall take effect from the moment the Buyer clicks the "Confirm Order" button and confirms it after receiving the order by the Seller by sending a confirmation letter by e-mail specified by the Buyer. The Buyer undertakes to accept the ordered goods and pay for them the agreed price, and the Seller undertakes to ship the goods ordered by the Buyer to the address specified by the Buyer.

3.3. The prices of the goods in the e-shop and the placed order are indicated in euro, including applicable taxes. The goods are sold to the Buyer at prices valid in this store at the time of placing the order.

3.4. The buyer shall settle the goods in one of the following ways:

    3.4.1. E-banking payment is a prepayment using the e-banking system used by the Buyer. In order to use this form of settlement, the buyer must have signed an e-banking agreement with one of the following banks: AB SEB bankas; AB Bank Swedbank; AB DNB Nord bankas; Danske Bank A/S Lithuanian branch; Department of Lithuania of Nordea Bank AB; Ab Šiaulių bankas.. The Buyer transfers the money to the e-shop's checking account. Responsibility for data security lies with the bank concerned in this case, since all monetary transactions take place in the bank's e-banking system. If you have chosen this method of payment, then: Fill in the order and select your bank in the order step "Payment method"; This store will direct you to the selected bank page and will transmit to the electronic banking system details of the amount to be paid; On the electronic banking page, log in in the usual way and the system will already have you made a payment for the selected goods. You will only have to confirm your payment. Once the payment has been confirmed, the e-banking page will close and you will return to the store page again. Login data to electronic banking is used only to log in to the bank page and does not transfer to this store.

    3.4.2. Bank transfer is a pre-payment when the Buyer transfers money to an e-shop bank account after clicking on the order and going to the nearest bank unit. Please note that the payment destination field must be sure to indicate the order number.

Company details:

Recipient: I. R. Mikalkėno firma

IBAN: LT963500010006751057

Bank: Paysera LT, UAB

Company code: 134246419

VAT: LT-342464113

Payment purpose specify: Order numberIn payment code: specify order number

3.5. The Buyer undertakes to pay for the goods immediately. Only when payment for the goods is received, the parcel of the goods begins to form and the time limit for delivery of the goods begins to run. Payment is deemed to have been effected when the total amount due is received and credited to the Seller's bank account specified in the payment instructions. The prices of the goods and their delivery for the account are calculated including the vat charge in force.

3.6. The Seller has the right to cancel his order without prior notice to the Buyer if the Buyer does not pay for the goods within 48 hours of the time of placing the order.

3.7. VAT invoice - the Seller issues and submits to the Buyer together with the items to be shipped.

4. Delivery of goods.

4.1. The goods ordered in this store are delivered in the territory of the Republic of Lithuania in the European counties and JAV.

4.2. The goods are delivered by the Seller or by the Authorized Representative (Courier) of the Seller.

4.3. Items ordered by the customer are delivered to the address indicated on the Customer's order. The buyer undertakes to indicate the exact place of delivery of the goods. Please specify personal data in a precise and orderly manner - in capital letters, with Lithuanian characters, punctuation marks in the right places, correct abbreviations - g. / raj. etc. The buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Seller or his authorized representative shall have the right to issue the goods to any other adult person at the specified address, and the Buyer shall not have the right to claim to the Seller claims for the delivery of the goods to the wrong entity.

4.5. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These deadlines are preliminary and do not apply in cases where the Seller's warehouse does not contain the necessary goods and the Buyer is informed of the lack of ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the seller's control. In this case, the Seller undertakes to immediately contact the Buyer and agree the terms of delivery of the goods.

4.6. In all cases, the Seller shall be relieved of liability for violation of the time limits for the presentation of the goods if the goods are not presented to the Buyer or presented in time due to the Buyer's fault or due to circumstances beyond the seller's control.

4.7. If the delivery of the goods is not possible due to the Buyer's fault or due to circumstances dependent on the Buyer (the Buyer indicated an incorrect address when ordering the item, the address indicated to the Buyer or the recipient is not found, etc.), the goods are not res sent to the Buyer (unless the Buyer pays extra for the re-delivery of the item). In this case, the money for the goods is refunded after deduction of the delivery fee.

4.8. At the time of delivery of the goods, the Buyer must, together with the Seller or his authorized representative, check the status of the shipment, the completeness (assortment) and quality of the goods delivered. The buyer must indicate the violations of the shipment found on the courier's document of acceptance - transfer : the consignment is presented in a folded or otherwise damaged package, the consignment contains unsolicited goods or an incorrect quantity thereof, incomplete package of goods. If the buyer does not check the condition of the consignment and/or fails to record data on consignment irregularities in accordance with this point, the consignment shall be deemed to have been delivered as satisfied and intact.

4.9. In cases where the Buyer observes at the time of acceptance that the shipment does not contain a suitable quantity of goods or that the goods presented do not correspond to the goods ordered by him and this is not indicated on the invoice, bill of lading or other document of acceptance of the transfer of the shipment, the Buyer must immediately inform the Seller. When the buyer finds that the delivered goods are of inadequate quality, he does not accept defective goods and must return them to the courier, and the fact of return of the goods and the reason for the return of the goods is marked on the invoice, bill of lading or other document of delivery of the consignment – on the document of acceptance of the Seller.

5. Product quality, guarantees.

5.1. The details of each item sold the e-shop shall be collectively indicated in the description of the item next to each item.

5.2. The seller is not responsible for the fact that the goods in the e-shop may not match the actual size, shape, and color of the goods in their colour, form or other settings due to the characteristics of the display used by the Buyer.

6. Withdrawal from the contract, return and exchange of goods.

6.1. The Buyer has the right to withdraw from the Agreement by notifying the Seller in writing (by filling out the form in the account) indicating the request for return of the product and its order number and other required information, no later than 14 (fourteen) calendar days from the date of delivery of the goods, unless the contract cannot be withdrawn under the laws of the RL (e.g. when the contract is concluded for the sale of sanitary goods – bed linen items; see information on the website of the Public Institution "Consumer Centre" If you have any questions about returning the goods, please contact us by e-mail at the address or the phone number.

6.2. Upon notification of the withdrawal of the contract, the Buyer must, within 14 (fourteen) calendar days at his own expense, ship the returned goods (if they have been delivered) to the Seller at the address of the consignee, indicating the name of the returned item, the order number and the reason for the return to name the withdrawal of the contract.

6.3. The disadvantages of the goods sold are eliminated, defective goods are replaced, returned in accordance with the Minister of Economy of the RL in 2001. The Rules for Returning and Changing Items approved by Order No 217 of 29 June 2007 "On the Approval of the Rules for Return and Exchange of Things", except where the contract cannot be withdrawn under the laws of the RL (e.g. when the contract is concluded for the sale of hygiene goods – bed linen products; see information in the public institution "Consumer Centre" tinklalapyje, "Features of return and exchange of non-food goods", paragraph 18).

6.4. In order to return the goods(s), the Buyer must send the returned goods to the Seller at the address of the Consignee no later than 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, informing the Seller by means of the means of communication specified in the contact section, indicating the name of the returned item, the order number and the reasons for the return.

6.5. By returning the wrong item and/or defective goods, the Seller undertakes to collect such goods and replace them with analogous suitable goods at his own expense.

6.6. Returned or replaced quality goods must be intact, without losing their commercial appearance (undamaged and intact labels, unpeakered protective films, etc.) and must not be used. The item must be returned in the original package, in the same set as the Buyer's received, be sure to present the purchase document, warranty card (if any), instructions for use and other accessories of the item. If the item is not fully complete, damaged, untidy or not properly packaged, the Seller shall have the right not to accept, change or return the money paid by the Buyer for the item.

6.7. Money for returned goods shall in all cases be transferred only to the Buyer's bank account from which payment of the order was made no later than 14 calendar days from the date of receipt of the returned goods.

6.8. When returning quality items that match the Customer's order, the packing, delivery fee is not refundable to the Buyer and is not refundable. When changing quality items that match the Buyer's order, the Buyer pays the packing and shipping fee for the replacement items.

6.9. In the event that the Seller does not have the goods suitable for replacement, the amount paid for the item shall be refunded to the Buyer after deduction of the cost of packing and delivery of the item.

7. Marketing and information.

7.1. The Seller may, at his discretion, initiate various promotions in the e-shop.

7.2. The seller has the right to unilaterally, without notice, to change the terms of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of shares shall be valid only for the forward, i.e. from the moment they are made.

7.3. The Seller sends all communications by means of communication specified in the Buyer's registration form.

7.4. The buyer sends all messages and questions to the telephones and e-mail addresses specified in the "Contacts" section of the Seller's e-shop.

7.5. The Seller shall not be liable if the Buyer does not receive informational or confirmatory messages regarding internet communications, network failures of e-mail service providers.

8. Final provisions

8.1. These Rules are established in accordance with the laws and regulations of the RL.

8.2. The Seller is relieved of any liability in cases where the loss arises because the Buyer, regardless of the Seller's recommendations and the Buyer's obligations, did not become acquainted with these Rules, although such an opportunity was granted to him.

8.3. In the event of damage, the guilty Party shall insoculated the other Party with direct damages.

8.4. All disagreements arising from the implementation of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the RL.

8.5. If the Seller's e-shop contains links to e-websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not maintain, control or represent those companies and persons.

*If you have any uncertainties, please contact us.